Privacy policy

Privacy policy

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data

Who are we?

We are One Trust, UC 1.04, The Light Bulb, 1 Filament Walk, Wandsworth, London, SW18 4GQ. You can contact us by post at the above address, by email at or by telephone on 0203 096 9130

Our ICO Registration Number: ZA199329

When you contact One Trust through our website Quick Contact Form, or directly via email, we will collect:

  •       Names
  •       Addresses
  •       Telephone Numbers
  •       Email addresses

We may also collect additional information relating to the content of an email or Quick Contact Form, which may include:

  •       Health, social care and educational records
  •       Photos
  •       Recruitment information

When do we collect your data?

  •       When you, or a third party acting on your behalf fills out our Quick Contact Form
  •       When you, or a third party acting on your behalf Emails One Trust directly

When do we process your data?

  •       When you or a third party makes a referral
  •       When you or a third party asks for advice and information

What will we use your data for?

  •       Process a referral
  •       Provide advice and information
  •       Process a job application

If you agree, we will share your data with:

  •       Local authority partners with a legitimate interest
  •       NHS partners with a legitimate interest
  •       Education partners with a legitimate interest
  •       Networks of support with a legitimate interest
  •       One Trust employees with a legitimate interest
  •       One Trust contractors with a legitimate interest
  •       Central Government employees with a legitimate interest
  •       Previous employers with a legitimate interest

How do we store your information?

  •       Electronically on our secure IT network and Cloud storage
  •       In hard copy, in secured cupboards, offices and buildings
  •       On encrypted mobile devices

How long do we hold your data?

  •       Referral information will be held for the duration of the referral process and destroyed if the referral is rejected
  •       Recruitment information will be held for the duration of the recruitment process and destroyed if the candidate is unsuccessful
  •       Data for successful referrals will be held on the basis of performance of contract and deleted on termination of service
  •       Data for successful job applications will be held on the basis of performance of contract and deleted on termination of employment
  •       Emails will be held for six months

How is your data deleted and disposed of?

  •       Permanently deleting electronic records, from servers, encrypted devices and backup storage.
  •       Shredding hardcopy records
  •       Confidential waste disposal contractors

What are your data protection rights?

  •   Right to access – you have the right to obtain confirmation that your data is being processed; access to your personal data; and other supplementary information
  •   The right to rectification – you have the right to have information about you corrected and / or to challenge us about the accuracy of the information we hold
  •   Right to erasure – the right to erasure (also known as the right to be forgotten) states that the you can have personal data erased under a number of specific circumstances
  •   Right to restrict processing – you are allowed, under certain specific circumstances, to prevent us from conducting specific processing of your data
  •   Right to data portability – you can request a copy of the information you have provided to us in a useful electronic format that another organisation could use
  •   Right to object – you can object to us processing your data if we cannot demonstrate legitimate grounds for that processing
  •   Right to withdraw consent – you have the right in certain circumstances to withdraw your consent for us to process your personal information
  •   Right to appropriate decision making – you have the right not to be subject to a decision based solely on automated processing; One Trust do not use this form of automated processing
  •   Right to notification; it is our duty to notify any third parties that may process our data if you exercise your rights to rectify, restrict or erase your data

Should you wish to exercise any of your rights, please contact One Trust’s Data Protection Officer:

Robert Wassall
Head of Legal
Lancaster Court
8 Barnes Wallis Road
PO15 5TU, UK
T:+ 44 (0) 333 101 4 399

You have a right to make a complaint to the Information Commissioner’s Office (ICO)

Information Commissioner’s Office,
Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF

How do we use cookies?

We use cookies on our website to help us to improve your experience of our website and to ensure that it performs as you expect it to

Cookies are files containing small amounts of information, which are downloaded to your computer or mobile device as you browse on our website. They can be used to improve your experience of using a website, for example, by remembering your preference settings (e.g. preventing you from entering the same information multiple times when filling in an online form) or tracking your use of a website so that it can be improved to meet your needs, or to provide information that is relevant to you

What types of cookies do we use?

We use performance cookies, which collect information about how visitors use a website, for instance, which pages visitors go to most often and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. Any information collected by these cookies is anonymous. We only use such information to improve our website

How to manage cookies?

You can set your browser not to accept cookies

Changes to our Privacy policy

One Trust keeps its privacy policy under regular review and places any updates on this web page.  The privacy policy was last updated on the 19th November 2020