FAQs

  1. How much does the service cost?

At One Trust we aim to provide a personalised care package which enables you to participate in the activities you enjoy.  Individuals with complex needs may require additional levels of staffing support.  The cost of the service can therefore vary according to the level of support you need, the activities you wish to participate in and the number of additional services required – for example transport, lunch or respite.  Please contact us if you would like  a more detailed estimate of the cost of the service according to your needs and preferences.

2. Can I bring my own lunch/ use my own transport?

Yes.  We aim to be as flexible as possible and will adapt to your requirements.  Many of our service users bring a packed lunch and travel to and from the services using alternative methods of transport.  Charges are made on a daily basis, so if your situation changes for a day (for example you would like to participate in a lunch outing instead of bringing a packed lunch for one day only) we can accommodate that too.

3. What is the minimum/ maximum age to access the service?

Service users must be at least 18 years old to meet the eligibility criteria for funding.  There is no upper age limit, we can tailor services to suit the needs of all ages.

4. Are you open during school/ college holidays?

Yes.  One Trust operates 52 weeks a year and currently only closes on bank holidays.  We occasionally need to close a base for staff training, but service users are given at least 6 weeks notice of any closures, and are always offered an alternative service at one of our other sites.

5. Do I have to pay extra for music therapy, other therapies or activities?

No.  If you attend our service during the day and are paying the day care charge, all activities and therapies are included in the price.  If you do not currently attend the service and would like to access one of the activities on offer, please contact us for pricing.

6. What are your opening times?

Core opening times are 9am to 4pm.  Evening activity and respite services run from 4pm to 9pm.  Weekend activity and respite services operate between 9am and 4pm.  Please talk to us if these times do not suit your personal circumstances – we can be flexible in exceptional circumstances.

7. What qualifications/ training do your staff have?

All staff are DBS checked prior to employment and many have relevant care qualifications although this isn’t a requirement.  We offer a comprehensive training package to all staff and volunteers, which includes basic skills such as first aid, manual handling, health and safety, safeguarding and fire safety as well as training specific to individual needs (for example epilepsy care plans, behaviour support plans, intensive interaction and dysphagia).